Shop is open Tuesday – Saturday, 10:30am-5pm
Please email support@BraTenders.com to inquire about items you don’t see here. We can order most core product for delivery between 1-4 weeks. Please note that fashion colors are seasonal, and not re-orderable. If you’d like to be notified when new items are available, please Opt In to our email list to be in the know.
If you wish to arrange an appointment outside of regular business hours, please email firstname.lastname@example.org with your name, phone number, date and time you want to come, whether this is for Special Occasion or Everyday, and how many people want fittings. Someone will notify you of availability and the applicable fees.
All orders received by 2:00 p.m Eastern will be shipped same day. All others will be shipped on the next business day. When an item is out of stock or discontinued by the manufacturer, we will offer the customer a comparable garment. In rare occasions, when we sold out and manufacturer is out of stock on an item, it may take up to 4 weeks for delivery.
All communications are conducted via email, so customers are encouraged to check it daily. When deemed urgent, we will attempt phone communication so ensure we have a current phone#, else urgent matters will also be communicated via the slower email medium. The shipping method used is the one selected by the customer on the Check Out page. Shipping is calculated based on items' weight, distance shipped and shipping method selected..
Whenever possible, multiple orders will be combined in one shipment
We respect your privacy:
All information regarding BraTenders NYC customers is kept confidential. We will not disclose any information to anyone inquiring about an order they, or anyone else, have received.
How We Collect and Use Information
We will never share, sell, or rent individual personal information with any third parties without your advance permission or unless ordered by a court of law.
We collect e-mail addresses that are supplied to us through our optional e-mail sign-up. We also collect e-mail addresses from online and telephone orders.
If you have supplied us with your e-mail address, we may contact you with news of new products and services, special promotions, contests or upcoming events. If you have unchecked the box indicating that you do not wish to be added to our mailing list, then you will not receive these updates. The only updates you will receive will be pertaining to your order and its status. If you do not wish to receive such mailings, please contact us by sending a message via e-mail or postal mail, or by calling us.
We collect postal addresses from online and telephone orders. If you have supplied us with your postal address, we may contact you with news of new products and services or upcoming events. If you do not wish to receive such mailings, please contact us by sending a message via e-mail or postal mail, or by calling us. We do not trade, rent, or sell our addresses to any other parties.
We do not retain telephone numbers for purposes other than contacting individuals with a question or information regarding their order. We do not trade, rent, or sell telephone numbers to any other parties.
Aggregate Site Statistics:
We collect, in aggregate form only, statistics about our sales, website usage, traffic patterns, and related site information. These statistics include no personally identifying information, and are used for marketing, sales reporting, or to improve the design of the website.