Non-Refundable Items:

-All adhesive products are final sale.

-All hosiery, men's and women’s underwear are final sale. 

-All garments with a crotch are final sale. It is unsanitary for us to accept undergarments that touch such an intimate place once they've left the shop.

-Gift certificates cannot be refunded.

-All purchase orders* are final sale. 

-Items purchased in multiples are final sale.

-Items bought at a discount are final sale.

 

 

Online Purchase Return Policy:

* The following can not and will not be applied to in-store purchases of any kind.

-For an item purchased online to be eligible for a refund, it must be in perfect, saleable condition* and returned within 10 days for a refund to be issued.

-An item purchased online must be postmarked within 10 days of delivery date to qualify for a refund.

-After 10 days, items purchased online may be returned for store credit only. 

-After 30 days, no returns will be accepted.



In-store Purchase Exchange Policy:

-In-store purchases cannot be refunded.

-A bustier purchased in-store must be in perfect, saleable condition* and returned to the shop within 30 days to be eligible for exchange or store credit.

-A bra purchased in-store must be in perfect, saleable condition* and returned to the shop within 7 days to be eligible for exchange or store credit.

-If a client purchases an item at a discount, they will only receive the discounted amount in store credit.

-Any claim that a bra is causing injury will be taken on a case by case basis. However, we must be contacted and the garment must be returned within 7 days of purchase for an exchange to be considered.



Damaged Products:

-We are not responsible for damage done to a garment after it has been machine washed or dried. Undergarments should be hand washed in cold water.

-We are not responsible for damage caused by the manner in which a package was opened or the tools used to open it

-We are not responsible for package theft. The shipping company handles those matters.

-If an item we shipped is claimed to be damaged upon receipt, a photo needs to be sent via email to support@bratenders.com within 2 days of its official delivery to be eligible for a replacement

-Claims of a defective item are handled on a case-by-case basis, but the later we are contacted the less we can do.

 

 

If a client purchases an item at a discount, and is approved for a return, they will only receive the discounted amount from their original purchase.

 

 

purchase orders* - orders placed by a customer with the understanding that we do not have the item in-stock and will need to order it from our vendor specially for that customer.

perfect, saleable condition* - a garment with the original tags attached, no odor, no pinholes, no stains, no dents, no discoloration, no tears, and no frayed threads. All original hooks, straps and fabric intact. 


Thank you for supporting BraTenders, a woman-owned, small business.