Hours

Shop is open Tuesday – Saturday, 10:30am-5pm

Masks
Please a wear a mask while in the fitting room.

 

LESIONS/WOUNDS
We reserve the right to refuse service to anyone with lesions, oozing sores or pustules anywhere on the body. Please wait until you are clear of any lesions before booking an appointment.

BREAST FEEDING
If you're a nursing mom, we suggest you wait at least 3 months after giving birth to book your bra fitting appointment. Please bring nursing pads with you to ensure our garments remain in pristine condition.

FITTINGS FOR MINORS
Minors under the age of 18 must be accompanied by a parent or guardian to try on or be fit for undergarments.

For In Person Appointments
A government issued photo ID is required to enter the building. Please make sure you bring this with you, as security is tight and no visitors without ID are admitted to the building.

Cancellations require 24 hour notice


Special Orders
Please email support@BraTenders.com to inquire about items you don’t see here. We can order most core product for delivery between 1-4 weeks. Please note that fashion colors are seasonal, and not re-orderable. If you’d like to be notified when new items are available, please Opt In to our email list to be in the know.

Shipping
All orders received by 2:00 p.m Eastern will be shipped same day. All others will be shipped on the next business day. 

All communications are conducted via email, so customers are encouraged to check it daily. When deemed urgent, we will attempt phone communication so ensure we have a current phone#, else urgent matters will also be communicated via the slower email medium. The shipping method used is the one selected by the customer on the Check Out page. Shipping is calculated based on items' weight, distance shipped and shipping method selected..

Whenever possible, multiple orders will be combined in one shipment

Privacy Policy

We respect your privacy:
All information regarding BraTenders NYC customers is kept confidential. We will not disclose any information to anyone inquiring about an order they, or anyone else, have received.

How We Collect and Use Information

E-mail Privacy Policy:
We will never share, sell, or rent individual personal information with any third parties without your advance permission or unless ordered by a court of law.

We collect e-mail addresses that are supplied to us through our optional e-mail sign-up. We also collect e-mail addresses from online and telephone orders.

If you have supplied us with your e-mail address, we may contact you with news of new products and services, special promotions, contests or upcoming events. If you have unchecked the box indicating that you do not wish to be added to our mailing list, then you will not receive these updates. The only updates you will receive will be pertaining to your order and its status. If you do not wish to receive such mailings, please contact us by sending a message via e-mail or postal mail, or by calling us.

Postal Addresses:
We collect postal addresses from online and telephone orders. If you have supplied us with your postal address, we may contact you with news of new products and services or upcoming events. If you do not wish to receive such mailings, please contact us by sending a message via e-mail or postal mail, or by calling us. We do not trade, rent, or sell our addresses to any other parties.

Telephone Numbers:
We do not retain telephone numbers for purposes other than contacting individuals with a question or information regarding their order. We do not trade, rent, or sell telephone numbers to any other parties.

Aggregate Site Statistics:
We collect, in aggregate form only, statistics about our sales, website usage, traffic patterns, and related site information. These statistics include no personally identifying information, and are used for marketing, sales reporting, or to improve the design of the website.