Return Policy

In Store Purchase Return Policy 

The only items eligible for exchange after an in person fitting are: Bridal bustiers, in the event they do not work at the first fitting with The Dress. 

They must be in brand new, unworn, perfect, saleable condition, with the original tags intact and returned within 21 days of purchase. After 21 days, a store credit will be issued.  

We spend ample time with each customer to ensure the size and fit of each bra are correct. We don’t hard sell anyone, we are here to help our customers navigate the confusing sizing of the Underworld, and select the garments they need and want in their core wardrobe.

Buyer’s Remorse is not a valid reason for returns. 
We respect your time; please respect ours.

Other return requests will be handled on a case-by-case basis.  

  • For sanitary, health and safety reasons: underwear, hosiery, and shapewear cannot be returned or exchanged under any circumstances.
  • All items to be returned must have the original hang tag attached and must be in unworn, unwashed, sale-able condition. Returns will not be accepted if the product is washed, has been worn or is missing the original hang tags.
  • When trying on the garment, please be careful to avoid makeup, deodorant, or leakage stains as we cannot accept returns on stained items. 
  • Please be careful to avoid handling the garments around items with strong smells e.g. cigarette smoke, kitchen areas while cooking, while wearing perfume, etc. Items returned that have been exposed to these smells are not resalable and will not be accepted for return.
  • Masks/Undergarments/Panties/Shapewear/Swimwear/Garters are not eligible for return or exchange.
  • Please note that bras are meant to be hand washed. We are not responsible for damage to bras that have been machine washed/dried.
  • Gift Certificates cannot be returned or refunded. If you return an item that you purchased with a gift certificate, a store credit will be issued for you to use at a later time.  Again, any damage to an item purchased with a gift certificate, cannot be returned or exchanged for credit. (Please read the criteria above.)


Online Return (Virtual Fitting) & Refund Policy:

  • Clean, unlaundered items are returnable within 10 days of receipt. Items must be postmarked within 10 days of delivery date in order to qualify for a refund (online purchases). After 10 days, items may be returned for store credit only. 
  • All items to be returned must have original hang tags attached and must be in unworn, unwashed, sale-able condition. Due to health reasons, returns will not be accepted if the product is washed, has been worn or is missing the original hang tags.
  • When trying on the garment, please be careful to avoid deodorant stains and leakage stains as we cannot accept returns on stained items.
  • Please be careful to avoid handling the garments around items with strong smells e.g. cigarette smoke, kitchen areas while cooking, while wearing perfume, etc. Items returned that have been exposed to these smells are not resalable and will not be accepted for return.
  • Masks/Undergarments/Panties/Shapewear/Swimwear/Garters are not eligible for return or exchange. Please be sure to order the correct size as they cannot be returned or exchanged.
  • Please note that bras are meant to be hand washed. We are not responsible for damage to bras that have been machine washed/dried.
  • Gift Certificates cannot be returned or refunded. If you return an item that you purchased with a gift certificate, a store credit will be issued for you to use at a later time. Again, any damage to an item purchased with a gift certificate, cannot be returned or exchanged for credit. (Please read the criteria above.)
  • Items that do not meet the requirements for a return will be sent back to the sender at the sender’s expense.


Return Eligibility:

The following items are not eligible for refund, exchange or store credit. 

  • Items without tags
  • Special orders
  • Visibly worn, washed or soiled items
  • Garments with pins or pinholes
  • Garments that are malodorous from body odor, cigarette smoke, or perfume
  • Items purchased from other establishments
  • Gift Certificates
  • All adhesive products
  • Accessories, shoulder cushions, bust pads, silicone or foam enhancers
  • All panties, thongs, or g-strings
  • All shapewear
  • All hosiery
  • Mens modesty pieces



Thank you for supporting BraTenders, a woman-owned, small business.