BRA TENDERS FITTINGS, APPOINTMENTS and CANCELLATION POLICY
All appointments must be secured with a valid credit card number. Fittings are free with a $50 or more purchase.
Weekday appointments carry a 24-hour cancellation policy. If you need to reschedule or cancel the appointment for any reason, you must do so before the 24-hour deadline. Saturday appointments and special arrangements carry 48-72 hour cancellations. If you cancel the same day, or without proper notice, or if you don’t show up for your appointment, for any reason, you will be charged a $100 no-show fee. For multiple person fittings, the amount charged will be $100 per person.
Appointments are 55 minutes in duration. 98% of our customers are able to try on, review, and choose a complete bra wardrobe, or special occasion items, in that time.
If you have special needs, or simply want to enjoy an extended experience, you can buy additional time in 15-minute increments for $30 per each 15 minutes. The fee is waived for purchases over $750.
We want you to have an Uplifting Experience and be satisfied with your selections. We also need to stick to our schedule, and not keep sisters waiting for their appointments. We appreciate your cooperation in helping us help as many women as possible on any given day, but especially during the bridal season when fitting rooms are booked from opening to closing.
Due to the intimate nature of lingerie, all sales are final. There are no returns, no exchanges, and no refunds, except for the 30-day exchange window for bridal bustiers, in which the original tags must be intact, and Bra*Tenders must determine that the garment is in perfect and salable condition. Store credit may be taken in lieu of immediate exchange, or it can be used towards the purchase of any item in the shop. No returns.
We work by appointment so women have the benefit of our expertise, and we refuse to sell improperly fitting garments, even when a customer insists. Customers may address any concerns or fit issues during their appointment. We do not hard sell customers, and there is no pressure to buy.
Buyer’s Remorse does not constitute a valid reason for returning merchandise. Also, and unfortunately, too many people have bought and worn items, and then tried to return them.
Theatrical, Film, and TV Clients
Bra*Tenders offers Costume Design and Wardrobe clients Memo privileges (studio services) for fittings or design decisions according to the Terms and Conditions of our Memo Policy. Privileges vary according to purchase history and credit standing; Re-Stocking Fees may apply.
All memos have a Due Date for returns, which is clearly stated at the time of the transaction. Items not returned by the Due Date will be billed for payment in-full and will not be eligible for exchange, return, credit or refund.
To take items out “On Memo,” you must have an open account with Bra*Tenders (open an account) and/or have a credit card on file (get your credit card authorized).
All items must be returned in new, perfect and salable condition, with original labels and tags intact. Upon inspection, Bra*Tenders retains the right to charge full price for any items it deems not acceptable for return.
We are always happy to accommodate your special needs; however we cannot special order merchandise for Memo purposes.
NOTE: Hosiery that has been opened or tried on may not be returned.