BRA TENDERS FITTINGS, APPOINTMENTS and CANCELLATION POLICY
All appointments must be secured with a valid credit card number. Fittings are free with a $50 or more purchase.
Appointments carry a 24-hour cancellation policy. If you need to reschedule or cancel the appointment for any reason, you must do so before the 24-hour deadline. If you cancel the same day, or without proper notice, or if you don’t show up for your appointment, for any reason, you will be charged a $100 no-show fee. For multiple person fittings, the amount charged will be $100 per person.
We want you to have an Uplifting Experience and be satisfied with your selections. We also need to stick to our schedule, and not keep others waiting for their appointments. We appreciate your cooperation in helping us help as many women as possible on any given day, but especially during the bridal season when fitting rooms are booked from opening to closing.
Due to the intimate nature of lingerie, all sales are final. There are no returns, no exchanges, and no refunds, except for the 30-day exchange window for bridal bustiers, in which the original tags must be intact, and Bra*Tenders must determine that the garment is in perfect and salable condition. Store credit may be taken in lieu of immediate exchange, or it can be used towards the purchase of any item in the shop. No returns.
We work by appointment so women have the benefit of our expertise, and we refuse to sell improperly fitting garments, even when a customer insists. Customers may address any concerns or fit issues during their appointment. We do not hard sell customers, and there is no pressure to buy.
Buyer’s Remorse does not constitute a valid reason for returning merchandise. Also, and unfortunately, too many people have bought and worn items, and then tried to return them.
BRA TENDERS MEMO POLICY
Memo requests must be placed by 2:00pm for same day pickup. Our daily FedEx and UPS shipments go out at 3:00pm.
A 25% restocking fee will apply to all memos. Exceptions to this will depend on the number of items taken out on memo and the number of items returned from the memo. This is at the discretion of management.
Hosiery on memos are for color matching purposes only. Memoed hosiery cannot be returned if it is opened or tried on.
Individual items cannot be memoed in multiples.
Modesty garments are for purchase only and cannot be memoed.
Special order items are final sale and cannot be returned, refunded, or credited.
We are unable to order products just for memo purposes.
Memos not returned by the due date will be billed in full.
*At the discretion of Management, special arrangements and accommodations can be negotiated and arranged in advance*